We listen!
Nex.Support Service means a lot to us
Nexbib offers an all-round carefree package in every respect.
We start with an analysis of your target groups, your needs, your ideas and your questions. We match these with our ideas and a wide range of options thanks to first-class technologies. Tailor-made for you, of course.
Together we plan and define the ideal solution that supports your library as a modern Third Place now and in the future. Structured project management follows. This is how we will take care of you. After all, reliable, prompt support is the icing on the cake in order to stay up to date in the long term.
Visionary thinking from our team
The Nexbib team has been in the library industry for several decades and brings a wealth of experience with them. For us, technical progress and efficient automation are inextricably linked to professional services.
We accompany you every step of the way.
Specialist Consulting
What services does your community want? How can you meet the expectations of our smartphone society?
Maybe you just want to gradually modernise and consider which technologies and modular solutions would be right for you?
We work with architects, planning agencies, municipalities and associations in order to be able to advise you comprehensively in all phases of modernisation. In doing so, we take into account the needs of your visitors, your return-on-investment goals and of course your specific ideas for a contemporary library experience. Our technologies and solutions are designed to help you achieve just that.
Targeted
Project Management
Our solutions stand for quality. Accordingly, we are with you through every phase of implementation to ensure targeted project management. Regular communication takes place between all those involved in regular project meetings, working to an agreed project schedule.
Ideally, day-to-day operations in your library will not be affected. Your visitors can also use your services during the installation phase. And we take care of the progress of the project.
Fast Conversion
Do you want to convert to RFID and have thousands of items that now need to be converted? No problem. We organise that for you!
We deliver ready-written and printed RFID labels. Either blank or customised with the name and logo of your library. A barcode can also be printed on the labels.
Would you like to outsource the conversion to relieve your staff? We put professional teams in place, who will equip your inventory with the appropriate RFID labels in the shortest possible time.
And if you want to do it by yourself: We can provide you with a mobile conversion station including a printer and reader. In this way, you can process the inventory directly on the shelf.
Reliable Support
Even in live operation, questions can arise: How do system updates work, for example? Or, Help, how do I change the configuration of my return system?
We are there to answer your questions! Prompt and personal. No matter what questions and problems. You can count on that. We provide assistance by telephone or remotely. And if things get more complex, we'll be on site quickly to keep your processes running.
We're happy to help!
We would highly recommend Nexbib to anyone looking at installing or replacing their Self-Service Kiosks. We were looked after before, during and after the installation, excellent service all round.
Lisa Tuff . Learning Centre Grimsby Institute . UK