Support and Maintenance

As a customer of Nexbib, you are in safe hands

We are here to help support and service your equipment as needed. This can be done under warranty or extended warranty.

We are happy to support you over the phone, via remote access or by e-mail via our support system.

If your installation is in need of maintenance, upgrading or replacement of a spare part, then one of our skilled Nexbib technicians will be happy to come to your library  and help.

As part of our expanding service , should you  have problems with technical installations from other suppliers, e.g. self-service kiosks, alarm gates or the use of RFID, we are ready to help find a solution to the problem.

If you would like to speak to us, please contact us here.

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Project Management & Installation

When implementing a solution from Nexbib we pride ourselves on taking responsibility for delivering project management that is always clear and concise that includes site surveys, customer interviews, regular project meetings to ensure that what is being ordered and installed is ordered and delivered as per our customers requirements.

When creating a project document which describes each stage of the project. Together with our customers we  mutually agree on how the schedule is best planned, so that there is minimal disruption to the  normal operation of the library.

Tag Encoding & Printing

To streamline the process of shelf ready books, Nexbib can supply, print and encode your RFID HF Tags. Each Tag can have its own library’s name including barcode, if necessary, and other library configurable information.

Nexbib can also supply your library with solutions for you to print and encode RFID Tags on site at your library.

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Consulting

At Nexbib we provide an end-to-end consulting and collaboration service that enables the best use of world class technology in any setting. 

The Nexbib team has over 100 years of professional experience in the library industry with expertise in Technical Design, Workflow Automation, Future planning, and Project Management.

With the continued evolution of the library and retail space together with complimentary technology Nexbib would be happy to advise how libraries or retail can implement new technology solutions to help transform the customer experience and drive change.

Our team has an in-depth knowledge of RFID and significant experience in working with architects and builders in the design and build phase for construction. With a keen sense and understanding of the end customers, return on investment goals and the usability of products and solutions our focus is to obtain the best overall results that are being sought.

We take pride in providing proactive and cost-effective advice to meet the needs of our customers.

No project is too large or small, please do not hesitate to contact us.

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